CUSTOMER SERVICE

HOODIE SIZE GUIDE

Size                 Chest Width         Body Length

S                            20"                          27"

M                           21"                         28"

L                            23"                          29"

XL                         25"                          30"

2XL                       26.5"                        31"

3XL                       28"                           32"

​

*Measurements are taken with the hoodie laid flat and may vary slightly.

Fit: Modern, slightly more tailored fit. If you're between sizes or want a roomier streetwear fit, consider sizing up. 

​

T-SHIRT SIZE GUIDE

SIZE                    Chest Width            Length                Sleeve

S                               18¼"                      26⅝"                 16¼"

M                              20¼"                      28"                    17¾"

L                                22"                         29⅜"                19"

XL                             24"                         30¾"                 20½"

2XL                           26"                         31⅝"                 21¾"

3XL                           27¾"                      32½"                 23¼"

 

FIT: Relaxed, heavyweight, unisex

​

Returns, Exchanges & Refund Policy

We want you to feel confident ordering from us. Because our apparel is produced specifically for each order, our return and exchange process is different from that of a traditional retail store. Please review the policy below before placing your order.

​

MADE-TO-ORDER ITEMS

Most of our apparel, including hoodies, sweatshirts, and T-shirts, is made to order. Production begins after your order is submitted.  Because these products are made specifically for your order, we do not accept returns or provide refunds for buyer's remorse, change of mind, incorrect size selection, or incorrect color selection.

​

Please review the product description, sizing information, color selection, and shipping information carefully before completing your purchase.

​

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS

We stand behind the quality of our products.  If your item arrives:

• Damaged

• Defective

• Misprinted

• With an incorrect design or print

• In a size, color, or product different from what you ordered please contact us within 30 days of receiving your order.

​

To help us resolve the issue, please provide the following in the 'Customer Service Inquiry Form' at the bottom of this page:

• Your order number

• A brief description of the problem

• Clear photographs showing the issue

• A photograph of the entire item

​

Once the issue is verified, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.

​

*Please do not mail an item back unless our customer service team specifically instructs you to do so.

​

SIZE SELECTION & SIZE REPLACEMENTS

Because each item is made to order, we are unable to provide standard exchanges when a customer orders the wrong size.  We strongly encourage customers to review the size chart provided below before ordering. Measurements and fit can vary between products and styles.

​

However, we understand that sizing mistakes happen.  As a customer courtesy, we may offer a one-time replacement of the same item in a different size at 40% off the current retail price.  The customer is responsible for any applicable shipping charges for the replacement item.

​

Size replacements:

• Are limited to one replacement per eligible item

• Must be the same product and design originally purchased

• Are subject to product availability

• Cannot be exchanged, returned, or replaced again because of another sizing selection

• Must be requested within 30 days of delivery

 

This courtesy does not apply when we sent a size different from the size shown on your order. If we sent the wrong size, please contact us under the Damaged, Defective, Misprinted or Incorrect Items section above.

​​

​​​​COLOR VARIATIONS

We make every effort to accurately display product colors. However, colors may appear slightly different depending on your screen, device settings, garment material, and production process.  Minor color variations are not considered defects.  If you receive a completely different color from the color listed on your order confirmation, please contact us.

​

LOST PACKAGES

If your tracking information indicates that your package may have been lost in transit, please contact us as soon as possible so that we can investigate.  If the package is confirmed lost in transit, we will determine the appropriate resolution, which may include a replacement or refund.

​

PACKAGES MARKED "DELIVERED"

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check the delivery location and surrounding area, including your mailbox.  Carriers have been known to squeeze our hoodies into there.

2. Check with members of your household, neighbors, building management, or front desk.

3. Confirm that the shipping address on your order was correct.

4. Contact the shipping carrier when appropriate.

 

Please then contact us if the package still cannot be located.  We will make reasonable efforts to assist with the investigation. However, we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered to the address provided with the order.  Be sure to check your mailbox. 

​

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.  If you notice an error, contact us immediately. Once an order has entered production or shipment, we may not be able to change the shipping address.

​

Orders that cannot be delivered because of an incorrect, incomplete, or outdated address may require additional shipping or replacement charges.

​

UNCLAIMED OR RETURNED PACKAGES

If a package is returned because it was unclaimed, refused, or could not be delivered using the address provided, please contact us.  Additional shipping charges may apply if you would like the order reshipped.

​

ORDER CANCELLATIONS & CHANGES

Because production may begin shortly after an order is placed, we cannot guarantee that an order can be canceled or changed after submission.  If you need to make a change, contact us immediately. We will make reasonable efforts to accommodate your request if production has not yet begun.  Once production has started, changes or cancellations may no longer be possible.

​

REFUNDS

When a refund is approved, it will generally be issued to the original payment method.  Processing times vary depending on your bank or payment provider. Original shipping charges are generally non-refundable unless the refund results from an error with your order or a defective product.

​​

HOW TO REPORT A PROBLEM

If you experience a problem with your order, please fill out the form below, and include the following information:

- Order Number:
- Name:
- Email Address Used for the Order:
- Product:
- Description of the Issue:
- Requested Resolution:

- For damaged, defective, misprinted, or incorrect products, please also include clear photographs showing the issue.

​

*Please contact us before returning or mailing any merchandise. Unauthorized returns may not be eligible for a refund, replacement, or exchange.